Towing a car or truck can seem like no big deal, especially if you’ve done it before. But leaving your car to be transported by a stranger doesn’t exactly instill confidence in you. The fact is, you’re handing over something extremely valuable to someone you barely know without any clue as to how they would handle your vehicle. Don’t assume the tow truck driver knows what they are doing just because they drive a tow truck for a living. Here’s how to make sure your vehicle arrives in the same condition it was left in.
1. Check Out the Towing Company
Take some time to investigate the company that’s going to transport your car. If you’re hiring a tow truck, find out if they’re a member of the Better Business Bureau and if there have been any previous complaints against them. If you’re hiring a tow truck for a long-distance tow, it’s best to ask the company for a list of their survey and references. Check if the business has valid permits, certifications, and insurance. A tow truck operator should be proud of their business and be more than happy to provide these to you.
2. Verify Their License
In every state, commercial drivers are required to have a valid operator’s license. Every commercial driver’s license holder must keep their license in good standing and be in compliance with the state’s issues. The towing company’s license should be posted in the tow truck, and you should be able to walk up to the truck and verify that the name on the license matches the person driving.
3. Ask Questions
Don’t be afraid to ask the tow truck driver a question. They should be more than willing to provide you with answers as to how they will handle your vehicle. Ask them how they will secure your vehicle. Do they have straps or chains that they use to secure your car? Are they going to use a hitch or a ball to transport your vehicle? How much of a fee do they charge to secure your vehicle? Will they be moving the car anywhere other than your destination? Ask the tow truck driver if he can provide you with proof of insurance and a certificate of liability.
4. Understand Your Fees
Before you hand over your car, make sure you know what the total charges are going to be. First and foremost, you should ask for a written estimate beforehand to avoid any misunderstandings once the vehicle is gone. You shouldn’t allow the tow truck driver to charge more than they’ve quoted you. If they try, explain to them that you want to call their boss and see if it’s possible to lower the price.
5. Record the Vehicle’s Registration and License Plate Information
Always record the registration and license plate information of the car you’re towing. If the tow truck driver is in the wrong, you’ll want to be able to contact their insurance company to file a claim. Record the tow truck driver’s name and his license plate number.
6. Inspect the Vehicle When it Arrives
When your vehicle arrives at your destination, make sure to inspect it before paying the fees. The interior and exterior of the vehicle should be free of any damage. If the tow truck driver caused any damage when handling your car, make sure they fix it before leaving. If they refuse, write down as much information as you can so you can file a complaint later on.
7. Get a Release
Although it’s not always required, it’s best to get a written release document from the towing company before they take your vehicle. This should state what fees they charge, who is responsible for any damages, and their liability. Make sure the document they give you is signed and dated with their printed name, address, and phone number.
The reality is you have no way of knowing how the tow truck company will handle your vehicle until you have a bad experience. It’s not something that happens often, but when it does, it’s usually a big problem. Getting your vehicle towed is usually a frustrating experience, but if you follow these tips, you will be able to ensure a safe trip.
Whether you’re looking for reliable luxury car towing, specialized motorcycle towing, or you need an everyday affordable towing service, Tow Atlanta is the team to get the job done. Regardless of the type of vehicle you have, our team can pick them up for you. Contact us today to request a service. We offer 24-hour towing in Atlanta, GA.