What’s the Difference Between Towing and Roadside Assistance

In an ideal world, defensive driving techniques and regular preventive maintenance sessions will prevent you from ever encountering a road accident or getting stranded due to a car needing repairs. However, no matter how carefully you maintain your car, there is always the possibility that it will break down.

Even with regular oil changes, tire rotations, and other preventive maintenance, things can still go wrong. Cars can suffer from mechanical issues, flat tires, and dead batteries, among other problems. In many cases, you can troubleshoot the issue yourself and get back on the road. However, if the problem is too complicated or requires a tow, you may need to call for roadside assistance or towing services. The best action is to always have both in your phone’s contacts in an emergency.

Towing vs. Roadside Assistance 

Despite being related, towing and roadside assistance companies offer very specific services. That being said, it’s best to have both on your speed dial in case you need them.

Towing services come to your location and, using a tow truck, lift your vehicle onto the truck and transport it to a repair shop. These services are typically used when a car cannot start or is otherwise inoperable. This is usually done when the car cannot be driven due to a mechanical issue or accident. Various companies can provide towing services, ranging from independent operators to large national chains. 

On the other hand, roadside assistance is designed to help drivers who experience a breakdown or other emergencies while on the road. This service can include assistance with jumpstarting a dead battery, changing a flat tire, providing fuel, or providing a tow to a nearby repair shop. 

Roadside assistance companies often offer additional services such as lockout services, emergency towing, and more. Large insurance companies and auto clubs typically provide these services.

How To Know Which One To Call 

Call Roadside assistance if your problem is minor and can be fixed on the spot. Roadside assistance companies often offer services such as changing a flat tire, jumpstarting a dead battery, providing fuel, or opening a locked-out car.

However, there are a few situations when you should call a tow truck company. The most common is when your car won’t start. If your car won’t start, it’s usually because of a dead battery or mechanical issue. A tow truck company can come to your location and tow your car to a repair shop or home.

Another situation when you should call a tow truck company is if you’ve been in an accident. If you get into an accident, you may not be able to drive your car, and the police may not allow you to move it. In this case, a tow truck company can tow your car to a repair shop or a storage facility.

Finally, you may also need to call a tow truck company if you’re purchasing a new car. Many people purchase a new car and then need to get it home before they can register it. A tow truck company can provide you with the service of towing your new car to your home or the repair shop.


Towing and roadside assistance are invaluable services that can help you out in a pinch. Whether you’ve locked yourself out of your car, run out of gas, or been in an accident, a tow truck company can help you out. Don’t hesitate to call a tow truck company in an emergency. They can give you the peace of mind that your car is safe and secure.

Avoid being stranded by calling the services of Tow Atlanta. We are a 24-hour towing company in Atlanta ready to help you when you need it. Contact us today to know more. 

Tow Atlanta was voted Atlanta’s Best Towing Service for 2017, 2018, and again for 2019. We’re ranked by the American Insurance Association in the top 1% of all towing companies operating in the United States,

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